Xpressbees walk-in for Voice Process
Company :
Xpressbees
Website :
Job Role :
Voice Process
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Job Location :
Pune
Walk-In Date :
28 & 29 Feb 2020
Walk-In Time :
10:00 AM Onwards

Company Profile:

We are the fastest growing express logistics service provider in India catering to end-to-end supply chain solutions. This, for us, is not just a corporate brand building cliché but a fact. The one we are very proud of. Since our inception, we have seen a near 100% growth in revenue on a year-to-year basis.

Job Description:

1. Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
2. Supporting a network of customers and e-commerce clients to ensure smooth logistics.
3. Assist customer/client in tracking missing and delayed shipments.
4. Respond to customer's/ client's service issues, queries.
5. Handling escalations.
6. Co-ordinate with operations team and resolve complaints within TAT.
7. Maintaining documents and reports in-regard with the queries received, escalated and solved.
8. Tracking of shipments.
9. Days shifts only, rotational off.

Skills:

1. Verbal and written communication skills(English).
2. Listening skills.
3. Problem analysis and problem solving.
4. Customer/ Client service orientation.
5. Age criteria: below 30 Years.

Venue Details:

Building# B1, on 1st floor,
Kumar Cerebrum IT Park,
Kalyani Nagar, Pune.

Contact Person:

Neha Soni