Xpressbees walk-in for Voice Process
Company :
Website :
Job Role :
Voice Process
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Job Location :
Walk-In Date :
28 & 29 Feb 2020
Walk-In Time :
10:00 AM Onwards

Company Profile:

We are the fastest growing express logistics service provider in India catering to end-to-end supply chain solutions. This, for us, is not just a corporate brand building cliché but a fact. The one we are very proud of. Since our inception, we have seen a near 100% growth in revenue on a year-to-year basis.

Job Description:

1. Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
2. Supporting a network of customers and e-commerce clients to ensure smooth logistics.
3. Assist customer/client in tracking missing and delayed shipments.
4. Respond to customer's/ client's service issues, queries.
5. Handling escalations.
6. Co-ordinate with operations team and resolve complaints within TAT.
7. Maintaining documents and reports in-regard with the queries received, escalated and solved.
8. Tracking of shipments.
9. Days shifts only, rotational off.


1. Verbal and written communication skills(English).
2. Listening skills.
3. Problem analysis and problem solving.
4. Customer/ Client service orientation.
5. Age criteria: below 30 Years.

Venue Details:

Building# B1, on 1st floor,
Kumar Cerebrum IT Park,
Kalyani Nagar, Pune.

Contact Person:

Neha Soni