Xcel Serv Solutions walk-in for Customer Care Associate
Company :
Xcel Serv Solutions Pvt Ltd
Website :
Job Role :
Customer Care Associate
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Job Location :
Gurgaon
Walk-In Date :
30 & 31 Jan 2019
Walk-In Time :
12:00 PM - 05:00 PM

Company Profile:

XcelServ Solutions is an integrated dynamic establishment offering competitive and professional services globally through a combination of technology knowhow, domain and process expertise.

Since the inception of Xcelsev, we have left an ineradicable impression in every domain with an impressive clientele and an extensive global presence. Headquartered in the USA, Xcelserv has a business development team in the USA as well as in Gurgaon and has a global presence in the travel technology. Founded by industry veterans and backed up by big venture capitalist, the company is currently in the process of adding operation facility in the Philippines.

Job Description:

Handle requests / Queries from customers over calls and Emails.
Preparing response for charge back / debit memo. or card decline cases.
Ensuring timely and professional responses to all complaints, requests and queries received.
Ensuring first cal resolution is provided , enabling satisfaction of customer.
Call back the customers in case of any involuntary schedule change.

Skills:

Graduates with minimum 1 year any International BPO experience can apply.
Excellent communication skills (both vocal and written).
Candidates should be comfortable working in 24/7 environment (Rotational Shift/offs).

Benfits:

5 days working.
2 rotational offs.
Both side cabs.

Venue Details:

XcelServ Solutions Pvt. Ltd,
PLOT - 230, Udyog Vihar, Phase - 1,
Near Moodys Analytics Building, Gurgaon.

Contact Person:

Suneet Hans