Webhelp India walk-in for VBA Developer
Company :
Webhelp India
Website :
Job Role :
VBA Developer
Eligibility :
Any Graduate
Experience :
2 - 6 Years
Salary :
Rs: 4,00,000 - 6,00,000 P.A.
Job Location :
Gurgaon
Walk-In Date :
16 & 17 July 2019
Walk-In Time :
12:00 PM Onwards

Company Profile:

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.

Through evolution and acquisition, today Webhelp is a 35,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

Job Description:

End to End Automation of identified opportunities.
All manual reports to be automated.
Agreed standard format to be implemented across all areas.
Use existing BI infrastructure for Production of all automated report.
Create SOP for all Automated reports.
Tie in with relevant stakeholders to take suggestions and share updates.
Adherence to strict timelines.
Invest time to study all reports and identify further opportunities of Automation.
Create a full proof Project Plan for entire Automation Life Cycle.
Show benefits achieved through Automation (Direct or Notional).

Skills:

VBA & SQL.
4-5 years of Automation Experience in MIS or BI in a Contact Centre.
Strong understanding of Reporting & Analytics.
Basic understanding of WFM Vertical Scheduling & Real Time SL,Demand,AHT,Resource & Shrinkage.
Good Communication.
Good mathematical, Logical and analytical skills.
Problem solving attitude and attention to detail.
Quick learner, positive attitude.
Good to have Skills.
CMS or Other telephony platforms knowledge.
Exposure to WFM Tools - Teleopti, NICE, IEX, Aspect, Genesys, Verint.
Web Designing Knowledge.

Venue Details:

Webhelp India Pvt Ltd.,
Plot no 243, SP Infocity,
Udhyog Vihar, Phase 1, Gurgaon - 122016.

Contact Details:

Vipin Kumar
8448393565