Travelex India walk-in for Technical Support Engineer
Company :
Travelex India
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
3 - 7 Years
Job Location :
Walk-In Date :
05 Jan 2019
Walk-In Time :
09:00 AM Onwards

Company Profile:

Travelex is the world’s largest foreign exchange specialist, with over 1500 stores, and 1250 ATMs operating in 28 countries at key airport, seaport, rail, tourist locations. Travelex provides cash and pre-paid cards to over 37 million retail customers each year and every hour, Travelex provides foreign currency to more than 2,000 customers. Over 40% of the world’s travellers – 1.7 billion passengers a year – pass through airports where Travelex operates.

Our core service is retail foreign exchange, through which we deliver outstanding value, seamless execution and unparalleled service for travelers and international businesses alike. Travelex was established in 1976 and grew rapidly and developed its reputation as a pioneering, dynamic and diversified worldwide money business.

Job Description:

Investigation and resolution of Incidents within agreed SLAs.
Ownership and coordination of issue resolution across multiple teams such as third party package vendors, Travelex in-house development teams and Travelex infrastructure teams.
Maintaining the support knowledge base of standard fixes / issue remediation work instructions.
Continuous improvement of Travelex application support standards and processes.
Proactive Problem Management, analyzing support metrics and identifying root causes.


Strong problem-solving ability.
Minimum 4- 5 years experience in production application support.
Experience of, SQL Server.
Ability to work in a high pressure, deadline driven environment managing multiple priorities.
Excellent communication skills, experience working with individuals in remote locations preferred.
Experience of working in Production Services team.
Experience with IT operational aspects of software development including build management and software configuration management.
Expert in knowledge and hands-on experience with open source technologies and emerging technologies.
Team player who is willing to work outside immediate team to deliver on common organizational goals.
Action orientation and delivery track record.
Equal and balanced knowledge, respect and appreciation for all disciplines required to build a software product.
Should be ready to work in shifts (24x7 setup).

Venue Details:

Travelex India Pvt. Ltd.,
Unit 201, A Wing, Paradigm Towers,
Link Road, Malad West, Mumbai - 400064.

Contact Person:

Devendra Parmar