Toluna India walk-in for Desktop Support Engineer
Company :
Toluna India Pvt Ltd
Job Role :
Desktop Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Salary :
Rs: 2,00,000 - 4,00,000 P.A.
Job Location :
Walk-In Date :
29 & 30 Nov 2018
Walk-In Time :
03:00 PM - 06:00 PM

Company Profile:

Toluna is a leading provider of on-demand consumer insights, empowering companies to brainstorm ideas, uncover new business opportunities and get answers to questions in real time. With its innovative business concept, Insights On Demand™, Toluna is transforming the future of market research, making consumer intent instantly accessible and understandable for companies of all sizes across multiple industries. Toluna’s end-to-end automated research platform combines advanced technology and industry-proven methodologies with on-demand access to the world's largest community of 14+ million consumers in 68 countries. The company is headquartered in Wilton, Connecticut and has over 21 offices in Europe, North America, Asia Pacific, and MENA.

Job Description:

Who should have good knowledge about DNS, DHCP, Active Directory, Networking TCP/IP Protocol and should be MCP/MCSE or CCNA.

Job Responsibilities:

Address user tickets regarding hardware, software and networking.
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests.
Help create technical documentation and manuals.

Venue Details:

Toluna India Pvt. Ltd.,
Ist Floor, Unitech Trade Center,
Sushant Lok-I, Sector # 43, Gurgaon,
Landmark: Opposite Hotel Park Plaza.

Contact Details:

Amarjeet Singh