Thoughtsol Infotech walk-in for Desktop Support Engineer
Company :
Thoughtsol Infotech
Website :
Job Role :
Desktop Support Engineer
Eligibility :
Any Graduate
Experience :
2 - 7 Years
Job Location :
New Delhi
Walk-In Date :
23 & 24 Jan 2020
Walk-In Time :
10:30 AM - 03:00 PM

Company Profile:

ThoughtSol is the brave new face of the IT industry. Welcome to a company that was born out of a simple thought - bring on a new sunshine. The sunshine of new levels of service, new levels of commitment, new levels of hope. We strive to offer ever newer, ever higher levels of delivery. What we bring to you is the change you would like to see.

Thoughtsol offers a high degree of skills and domain expertise across a wide set of focussed areas. These include Infrastructure Solutions, Technology Consulting and End User Experience Management.

Job Summary:

The RIT Team member working in the office, is responsible for providing hands-on desktop support services for users at said office or locations co-located in the same city.
RIT team requires a desktop technician with experience supporting computing systems to provide break/fix support for the computing environment.

Job Description:

Operating system imaging of laptops and desktops, scheduling, post imaging support & troubleshooting, remote operating system deployments, surplus equipment pickups, PC refresh, new hire system deployments.
Using knowledge and experience with Windows (XP/Windows7/Windows 10/Mac) to provide desktop hardware & software break/fix support.
Troubleshoot and resolve desktop hardware, application, printing and networking issues.
Resolve desktop issues according to defined IT/ITIL processes/procedures to meet service level objectives and user commitments.
Using excellent people and customer service skills, manage user expectations and address escalations according to defined processes.
Maintain hardware asset databases.
Works with and collaborates with external vendor support teams to resolve issues.
Performs other duties as assigned.


Experience with Windows (XP/Windows7/Windows 10/ Mac) providing desktop hardware & software break/fix support.
Experience in remote troubleshooting.
Experience on Ticketing Tool like Remedy, ServiceNow etc.
Basic User & Security Group Active Directory administration.
Knowledge of Microsoft systems (Windows 7 & O365).
Troubleshoot basic network issues such as VPN, RSA, OKTA.
Knowledge of Microsoft Windows Operating systems and common COTS applications.
Proactive and self-motivated with demonstrated ability to self-manage job responsibilities, adhere to defined processes and meet service level and customer commitments.
Outstanding people skills and customer service orientation.
Excellent interpersonal and communication skills, both verbal & written.
Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive time lines.

Desired Profile:

Detail oriented, analytical.
Ability to work independent of direct supervision; self-starting; Team Player.
Good organisational, written and verbal skills.
Excellent people skills, customer oriented.
Strong work ethic and ability to have flexible work schedule.

Venue Details:

Thoughtsol Infotech Pvt Ltd.,
F-12, First Floor, Kalkaji, New Delhi - 110019,
Landmark- Above Naivedyam Kalkaji.

Contact Details:

Sugandha Bisht