Technosoft Corporation walk-in for Quality Analyst
Company :
Technosoft Corporation
Job Role :
Quality Analyst
Eligibility :
Any Graduate
Experience :
3 - 5 Years
Salary :
Rs: 2,00,000 - 4,75,000 P.A.
Job Location :
Walk-In Date :
16 Mar 2019
Walk-In Time :
11:00 AM - 02:00 PM

Company Profile:

Technosoft Corporation is an IT and BPO services provider with headquarters in Southfield, MI, USA and delivery centers in India. We provide information technology, business process outsourcing and consulting services to companies in North America, Australia and New Zealand and Asia-Pacific Regions. As a privately owned company we answer to only two constituencies - our customers and our employees. Our customers rely on us to provide services and solutions that leverage our industry and domain expertise combined with our technology prowess, delivery focus and quality. Our collaborative culture and work environment helps attract and retain exceptional talent which is a key ingredient of our sustained growth.

Job Description:

Analyzing and sharing feedback of calls made by agents.
Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action.
Monitor agents to identify errors, deviations & initiate corrective measures.
Provide actionable data to various internal support groups as needed.
Conduct feedback sessions with Agents.
Identify the gaps in current process & systems in order to improve overall quality of operations.
Participate in design of quality standards.
Prepare and analyze internal and external quality reports for management staff review.

Venue Details:

Technosoft Global Service Pvt Ltd.,
DLF IT Park, 5th Block, 4th Floor,
Ramapuram, Chennai 600086.

Contact Details: