Tech Mahindra walk-in for Technical Support Associate
Company :
Tech Mahindra
Job Role :
Technical Support Associate
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Job Location :
Hyderabad
Walk-In Date :
03 & 04 Aug 2018
Walk-In Time :
12:00 PM Onwards

Company Profile:

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Technical Support Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.

Job Description:

Candidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues.
Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift), comfortable to work in night shifts.
Transport facility available (Pick & Drop).
5 days working.

Core Competencies:

Pleasant, professional and courteous personality.
Excellent Problem Solving and Customer Service Skills.
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills.

Skills:

Excellent verbal communication skills in English.
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Min 6 months of Voice Tech Support experience or 12 months BPO or any Voice Calling Experience.
Should be quick learner and self-motivated.

Interview Rounds:

HR Round.
Voice & Accent.
Technical Round.

Documents to Carry:

Original Photo ID proof (Aadhar Card).
Resume.
Photocopy of educational & experienced related documents.

Venue Details:

Tech Mahindra (SEZ building),
Opposite to Ananth building,
Hi-Tech City office, Hyderabad- 500081.

Contact Person:

Prathamesh Redkar