Tech Mahindra walk-in for Service Desk
Company :
Tech Mahindra
Job Role :
Service Desk
Eligibility :
Any Graduate/PG
Experience :
2 - 4 Years
Job Location :
Walk-In Date :
07 Apr - 13 Apr 2020 (Only Weekdays)
Walk-In Time :
10:00 AM - 04:00 PM

Company Profile:

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Service Desks and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.

Job Description:

Microsoft Outlook, AD, Win server, Windows OS, Networking concepts, PC hardware components.
Router, Switches, Servers, Circuites, Network Troubleshooting, Hardware and Software Troubleshooting.
Candidate should have experience or clear understanding in Basic Hardware Troubleshooting of PCs, MS Office/office 365 applications.
English communication skills.
A clear understanding of incident management process.
It would be advantage if candidate possess basic ITIL framework knowledge.

Desired Profile:

Respond to incident calls and emails from users on desktop issues, hardware, application related issues and queries.
Ask targeted questions to quickly understand the root of the problem.
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with ITServices standards.
Provide level 1 & 2 remote troubleshooting support.
Document all reported incidents - identify trends to assist in future problem resolution.
Ensure all issues are properly logged.
Escalate unresolved cases to relevant support team.
Refer to Knowledge base resources to provide accurate solutions.
Prioritize and manage several open issues at one time.
Follow up with users to ensure successful closure of reported issues.
Generate, track, and close trouble tickets.
Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure.
Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.

Knowledge & Skills:

Fluent in English verbal and Nonverbal.
Excellent telephone skills.
Customer focused.
Ability to multi-task and prioritize workload.
Ability to adapt to continuously changing procedures and environment.
Ready to work 24/7 , Rotation Shifts / Weekly Off.
Team player with strong interpersonal skills.

Other Details:

Please call to Schedule Telephonic Interviews.

Venue Details:

Tech Mahindra Limited,
ITC-4, GF, Bwing, Abdul Kalam Building,
Electronic City Phase 2, Bangalore - 560100.

Contact Details: