Tamilnad Mercantile Bank hiring for Internal Ombudsman
Company :
Tamilnad Mercantile Bank Ltd (TMB)
Website :
Job Role :
Internal Ombudsman
Eligibility :
Any Graduate
Experience :
7 Years
Job Location :
Thoothukudi (T.N.)
Last Date :
12 Apr 2019

Company Profile:

The history of Tamilnad Mercantile Bank Ltd., the then Nadar Bank Ltd., dates back to 1921. The thought of establishing a bank under the guidance of the able Nadar business community was mooted out in the Anniversary of Nadar Mahajana Sangam held at Tuticorin in 1920. The proposal was effected soon. The bank was registered on May 11, 1921 as “The Nadar Bank Ltd”.
A group of dedicated men with shrewd acumen and sound integrity had been constituted as Board of Directors and they elected Shri M.V. Shanmugavel Nadar as Chairman on Nov 04, 1921.

Qualification Details:

1. Retired or serving executive not below the rank of DGM or equivalent of Bank / Financial Sector / Regulatory Board.
2. Our executives / retired executives are not eligible.

Experience:

Minimum 7 years of experience in areas such as banking, regulation, supervision, payment and settlement systems and / or consumer protection.

Age Limit:

Not more than 70 years.

Other Details:

1. The Internal Ombudsman will deal only with the complaints that have already been examined by the Bank’s internal grievance redressal mechanism and have remained partly or wholly un-redressed.

2. Internal Ombudsman shall examine all customer grievances including complaints of deficiency in service on the part of the Bank as also those listed under Clause 8 of the Banking Ombudsman Scheme, 2006 (as amended from time-to-time) received by Bank and which are partly or wholly rejected by Bank’s internal grievance redressal mechanism, except the following:

a) Complaints received directly from the customers or public.
b) Complaints related to frauds, misappropriation etc., except in respect of deficiency of service, if any, on the part of the Bank.
c) Complaints/references relating to internal administration, human resources, pay and emoluments of staff.
d) References in the nature of suggestions, requests for concessions in rate of interest charged, rejection of loan proposal, modifications in sanction terms & conditions, enhancement in credit limit, wavier/write-off of loans, etc., which are primarily in the nature of commercial decisions.
e) Complaints which have been decided by or are already pending in other fora such as consumer fora, Courts, Debt Recovery Tribunals, etc.,

3. The Internal Ombudsman shall analyse the pattern of complaints such as product / category wise, consumer groups wise, based on geographical location, etc. and suggest means for taking actions to address the root cause of complaints of different nature.

4. The Internal Ombudsman shall examine the complaints on the basis of records/documents available with the Bank & comments/clarifications furnished by the Bank to specific queries of the Internal Ombudsman.

5. The Internal Ombudsman may hold meetings with concerned functionaries/departments of the Bank and seek any record/document available with the Bank that is necessary to examine the complaint. To ensure resolution through conciliation, the Internal Ombudsman may seek direct feedback / clarifications from the complainant.

6. In cases of conciliation, where the decision of the Internal Ombudsman is accepted by the complainant, the Internal Ombudsman shall obtain and keep on record, a statement showing the terms of the agreement duly signed by the complainant.

7. The Internal Ombudsman shall not represent the bank in legal cases arising out of complaints examined by the Bank or the Internal Ombudsman.

8. The Internal Ombudsman shall immediately refer back to Bank all such complaints which are outside the purview of the scheme.

9. The Internal Ombudsman should perform any task other than those mentioned above relating to their job role as entrusted by the bank, from time to time.

How to Apply:

The cover containing the application with enclosures should be superscribed as "Application for the post of Internal Ombudsman” and it should be sent not later than 12/04/2019 to:

The General Manager,
Human Resources Development Department,
Tamilnad Mercantile Bank Ltd.,
Head Office, # 57, V. E. Road,
Thoothukudi 628 002.