TOMIA walk-in for Technical Support Engineer
Company :
TOMIA
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 3 Years
Job Location :
Bangalore
Walk-In Date :
23 & 24 Oct 2019
Walk-In Time :
11:00 AM Onwards

Company Profile:

TOMIA, formed from the merger of Telarix and Starhome Mach, offers transformative connectivity solutions to service providers worldwide.

Its innovative offering enables them to maximize subscriber profitability from roaming and interconnect, optimize wholesale agreements, prevent fraud in real time, and derive benefits from advanced telecoms technologies such as VoLTE, NFV, and 5G. With over 500 employees worldwide, regional headquarters in US, Israel, Luxembourg and India and a presence in over 30 countries, Tomia serves over 450 CSPs including 30 tier-1 and 17 of the industry’s largest groups.

Job Description:

Serving 24/7 as the first point of contact for TOMIA employees seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining.

Primary Responsibility:

Serve as the first point of contact for TOMIA employees seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by employees.
Walk the employee through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update employee status and information.
Pass on any feedback or suggestions by employees to the appropriate internal team.
Identify and suggest possible improvements on procedures.

Skills:

Proven experience as a help desk technician or other customer support role.
Tech savvy with working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Good understanding on Cloud based Applications and Integration with AD is added advantage.

Venue Details:

Tomia (Formerly Starhome Mach),
PRIMECO Towers, Unit no 302-B, 3rd Floor,
Bilekahalli Village, Begur Hobli, Bengaluru - 560076.

Contact Details:

Khushboo Singh
080-66909490