TE Connectivity walk-in for Associate/Senior Associate
Company :
TE Connectivity
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
2 - 4 Years
Salary :
Rs: 3,00,000 - 5,00,000 P.A.
Job Location :
Walk-In Date :
17 Nov 2018
Walk-In Time :
09:00 AM Onwards

Company Profile:

TE Connectivity (NYSE: TEL) is a technology leader that designs and manufactures the electronic connectors, components and systems inside the products that are changing the world - making them smarter, safer, greener and more connected.

Job Description:

TE Customer Care Professionals deliver extraordinary customer care by promptly and accurately responding to customer inquiries.
They strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
At TE we invest in you! Based upon prior work experience and performance on the job, you enjoy a generous benefits package.
Additionally, our career path planning and continuing education will help you achieve your professional goals.
Support the sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfilment and communication. Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies.

Job Responsibilities:

Deliver extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment.
Grow and nurture customer relationships on every interaction that results in measurable customer value.
Offer custom solutions that benefit the customer.
Communicate via various channels such as telephone, email and chat with customers and internal support areas.
Liaise effectively with various internal business partners like engineering, planning and sales to resolve Customer inquiries and requests.
React positively to changing business conditions by proving to be flexible and adaptable.
Provides pre-sales and post-sales operational support.
Manages order fulfilment.
Researches customer/order issues, and delivers solutions working with internal departments.
Facilitates product and sales information flow.
Drives sales operations process improvements.
Serves as interface for order status, handles order escalation and material management.
Responsible for influencing sales behavior and capabilities.
Enter Customer Schedule/ Scheduling Agreement in SAP, Download Customer Schedules from EDI/Customer portal and knowledge of CRM tools (SFDC).
Track Shipments details of Customer orders.
Attend Customer calls and provide an update for their orders/schedules and any open queries.

Desired Profile:

Graduation (10+2+3) is a must.
1 to 4 Years experience in Customer Service/ Sales support roles.
Excellent written and verbal communication skills.
Should be self-driven and Customer centric.
Working knowledge of Microsoft office Suite programs.
Thrives in a multi-tasking environment and can adjust priorities on the fly.
Ability to work in a shift based environment.
Team player, critical thinker, self-motivated and proactive positive attitude.
Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Demonstrated consultative experience, ability to influence, resourcefulness.
Energized by a desire to help and connect with people.

Venue Details:

TE Connectivity Services India Pvt. Ltd,
No. 59/2, Gurudas Heritage, Block B,
100 Feet Ring Road, Kadirenahalli, Banashankari,
Padmanabhanagar, Bengaluru - 560070.

Contact Person:

Rahul Nair