Synchrony Financial walk-in for Customer Service Representative
Company :
Synchrony Financial
Job Role :
Customer Service Representative
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Job Location :
Hyderabad
Walk-In Date :
11 Dec - 13 Dec 2019
Walk-In Time :
02:00 PM - 06:00 PM

Company Profile:

With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Job Summary:

Review, Research, Resolve and Communicate with customers on customer inquiries, concerns, and customer complaints. Project a professional company image through written interactions.

Job Responsibilities:

Receive and respond to inquiries from both internal and external customers.
Research to determine appropriate resolution steps as per SOP/ policies/parameters using SYF systems.
Maintain customer records in accordance with policies and procedures.
Maintains an effective follow-up process to ensure the completion of commitments to customers.
Provide Customer with product and service information.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Willing to work in rotational shifts.
Excellent Communication skills.
Working knowledge of computers.

Documents to Carry:

Please carry a copy of your resume and a valid photo ID.

Venue Details:

Synchrony International Services Pvt Ltd.,
2nd to 5th Floors, ORWELL, Salarpuria Knowledge City,
Unit 2 & 3, Parcel - 3, Plot No 2, Phase 1, Survey No 83/1,
Raidurg Village, Serilingampally Mandal, Ranga Reddy District, Hyderabad - 500081.