Sutherland Global Services walk-in for Technical Chat Support Process
Company :
Sutherland Global Services
Job Role :
Technical Chat Support Process
Eligibility :
Any Graduate
Experience :
1 - 3 Years
Salary :
Rs: 2,00,000 - 3,25,000 P.A.
Job Location :
Bangalore
Walk-In Date :
16 Oct - 18 Oct 2019
Walk-In Time :
11:00 AM - 02:30 PM

Company Profile:

Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 6o locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland’s work at home program and provides services in 21 different languages.

Job Description:

In this role, you will get to:

Be the Expert: Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.
Be the Point of Contact: Resolve basic level 2 and some level 3 issues in a Mac OS and Windows environments.
Enable and Guide: Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures.
Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc).
Keep management updated: Relay important information in the form of timely and accurate reports; issue the daily operations status report and project status reports as required.

Desired Profile:

Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows.
Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
College degree from accredited four-year institution or relevant technical experience.
Previous customer support, sales or technology experience a plus.
Ability to be persistent in working through challenges and doing whatever it takes to get the job done.
Ability to be creative and resourceful in finding effective solutions to problems and situations.
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.

Venue Details:

Sutherland Global Services,
9th Floor, Bharatiya City, Thanisandra Main Road,
Chokannahalli, Bangalore - 64.

Contact Person:

Reshma