Sutherland Global walk-in for Seller Support Associates
Company :
Sutherland Global Services
Job Role :
Seller Support Associates
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Salary :
Rs: 2,00,000 - 2,75,000 P.A.
Job Location :
Chennai
Walk-In Date :
06 & 07 June 2019
Walk-In Time :
11:00 AM Onwards

Company Profile:

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer life cycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Head quartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.

Job Description:

The Seller Support Associate acts as the primary interface between Client and our 3rd party sellers, providing phone and/or e-mail support governed by internal service level agreements.
The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Client platform.
The successful candidate has an immediate, distinct effect on the experience of customers of our client, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Responsibilities:

Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to E-Commerce Sellers and Merchants including the appropriate escalation of Sellers issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Desired Profile:

High energy, solution focused with a passion for customer service.
The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers.
Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role.
The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Venue Details:

Sutherland, Shriram The Gateway,
IT / ITES SEZ, # 16, GST Road, Perungalathur,
Chennai - 600063, Adjucent Opp. to Perungalathur Railway station.

Contact Details:

Yathender
+91 - 7338804662