Sutherland Global walk-in for Seller Support Associate
Company :
Sutherland Global Services
Job Role :
Seller Support Associate
Eligibility :
Any Graduate
Experience :
0 - 4 Years
Salary :
Rs: 2,00,000 - 3,25,000 P.A.
Job Location :
Chennai
Walk-In Date :
02 & 03 Aug 2019
Walk-In Time :
12:00 PM - 02:30 PM

Company Profile:

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer life cycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Head quartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.

Job Description:

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.

Skills:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Desired Profile:

High energy, solution focused with a passion for customer service.
The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers.
Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role.
The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Venue Details:

Sutherland, Shriram The Gateway,
IT / ITES SEZ,A1 ground floor,# 16,
GST Road, Perungalathur, Chennai - 600063.

Contact Details:

Reshma
9384013068