Sutherland Global Services walk-in for Customer Care Associate
Company :
Sutherland Global Services
Job Role :
Customer Care Associate
Eligibility :
Any Graduate
Experience :
2 - 4 Years
Salary :
Rs: 2,50,000 - 4,00,000 P.A.
Job Location :
Hyderabad
Walk-In Date :
25 & 26 Oct 2019
Walk-In Time :
09:00 AM Onwards

Company Profile:

Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 6o locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland’s work at home program and provides services in 21 different languages.

Job Description:

Attend customer enquiries through inbound calls.
Assists customers for call back requests received through emails, booking appointments.
Following call center scripts when handling different topics.
Identifying customers needs, clarify information, research every issue and providing solutions.
Making appointments and scheduling for patients.
Record the call details in the system along with summary of query.
Registers customers and educate them about the special programs/ initiatives.
Ensures customers details are updated in the relevant databases as and when requested.
Act as a first point of contact for Grievance management.
Follow up on customer complaints/feedbacks.
Reviewing recorded calls of peers and self for quality control.
Strives to meet or exceed call center metrics while providing excellent consistent customer service.

Skills:

Excellent Communication Skills.
Graduation Mandatory.
Ability to multi-task.
Ready to work for Rotational Shifts.
Good Analytical, Oral and Written skills.

Venue Details:

Sutherland Global Services,
9th Floor, Lanco Hills Technology Park,
Near Delhi Public School, Manikonda, Hyderabad - 500089.

Contact Person:

Zara