Sutherland Global Services walk-in for Customer Support Voice Process
Company :
Sutherland Global Services
Job Role :
Customer Support Voice Process
Eligibility :
Any Graduate
Experience :
0 - 3 Years
Salary :
Rs: 2,00,000 - 3,00,000 P.A.
Job Location :
Chennai
Walk-In Date :
09 Mar & 11 Mar 2020
Walk-In Time :
11:30 AM - 02:30 PM

Company Profile:

Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 6o locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland’s work at home program and provides services in 21 different languages.

Job Description:

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.

Skills:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Venue Details:

Sutherland Global Services,
Shriram The Gateway, IT / ITES SEZ,
A1 Ground Floor, # 16, GST Road,
Perungalathur, Chennai - 600063.

Contact Details:

Reshma
9384013068