Sutherland Global walk-in for Associate/Senior Associate
Company :
Sutherland Global Services
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 3 Years
Salary :
Rs: 2,00,000 - 3,00,000 P.A.
Job Location :
Mumbai
Walk-In Date :
13 Oct - 15 Oct 2018
Walk-In Time :
01:00 PM - 04:00 PM

Company Profile:

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer life cycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Head quartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China.

Job Description:

In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include:

Responsible for answering, resolving customer issues.
Identify and relate with various customer needs and scenarios.
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Remain updated in client and industry led processes, technology applications, utilities and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.

Desired Profile:

Customer oriented.
Good knowledge of internet technology.
Strong typing Skills: 25 words per minute with 85% accuracy.
Good verbal and written English communication skills.
Flexible to work in rotational shifts.
Prior experience with an international BPO preferred.

Documents to Carry:

Carry your ID proof for security Clearance and Mention "Hive" on top of resume.

Venue Details:

Sutherland,
Reliable Plaza, Liberty Tower,
5th Floor, Thane Belapur Road, Navi Mumbai.

Contact Person:

Manali, Anju & Taqi