Sutherland Global Services walk-in for AR Collections - UK Shift
Company :
Sutherland Global Services
Job Role :
AR Collections - UK Shift
Eligibility :
Experience :
0 - 2 Years
Salary :
Rs: 2,00,000 - 3,00,000 P.A.
Job Location :
Walk-In Date :
26 & 27 Dec 2019
Walk-In Time :
01:30 PM - 03:30 PM

Company Profile:

Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 6o locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland’s work at home program and provides services in 21 different languages.

Job Description:

1. Review open accounts from the daily Ageing report.
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations.
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements.
4. Monitor customer payments activity to ensure receivables are collected in a timely manner.
5. Ensure timely escalation in case of non-payment or no response.
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner.
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client.
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices.
9. Send Dunning letter to customers to make the payment of delinquent accounts.
10. Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis.
11. Update Daily/Weekly trackers and perform self-quality check.
12. Adherence to Control and Compliance.
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any.
14. Follow and update the Standard Operating Procedure (SOP).
15. Active participation in Learning & Developments.


1. Fluency in verbal and written communication.
2. Fair working knowledge in MS Office (Excel) & typing.
3. Basic accounting knowledge if necessary.
4. Relevant BPO (F& A) experience preferably.
5. Working knowledge and experience on ERP systems.
6. Ability to work independently and to adapt to a fast changingEnvironment.
7. Good interpersonal skills and team player Provide exceptional customer service.
8. Transition experience would be added advantage.
9. Multi Lingual skillset would be an added value.

Venue Details:

Sutherland, Gateway Office Parks Pvt. Ltd,
Block A1,(Ground Floor) No.16, G.S.T. Road,
Perungulathur, Chennai - 600 063.

Contact Details:

Yathender Sharma