Sophos Technologies walk-in for Technical Support Engineer
Company :
Sophos Technologies Pvt Ltd
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Job Location :
Ahmedabad
Walk-In Date :
02 Dec 2018
Walk-In Time :
09:30 AM - 02:00 PM

Company Profile:

Sophos is a global leader in delivering complete IT security, enabling businesses to secure and control their IT infrastructure against threats such as computer viruses, spam, spyware, hackers and policy abuse. We offer award winning encryption, endpoint security, web, email, mobile and network security backed by SophosLabs - a global network of threat intelligence centers. Today, we secure more than 100 million users in 150 countries and 100,000 businesses, including Pixar, Under Armour, Northrop Grumman, Xerox, Ford, Avis, and Toshiba.

Job Description:

- Technical support need to be provided over Phone, Email, Ticketing Solution, and Chat for below Sophos products.
- Next Generation Firewall( IPS, IDS, Firewall, Web & Application Filter).
- Web & Email Gateway Solutions.
- Endpoint/Anti Virus Solutions.
- Troubleshoot product related issues and escalate to Customer Engineering team for resolution.
- Handle escalations and technically complex customer reported cases of Sophos products.
- Take the ownership of the cases and drive them until issue/s are completely resolved and the customers are satisfied with the resolution.
- Product configuration or guiding customer as how to configure specific feature.
- You will be member of 24 x 7 Global Support team and need to work in a rotational day / night shifts to serve customer coming from any geographical location.
- You will be given week-off during any day of the week depending on your shift.

Skills:

- Strong working knowledge of enterprise class system level security using TCP/IP, DNS, SMTP, IMAP, routing, switching, VPN, Firewall, IPS, IDS, Email Servers (Qmail, postfix, exchange etc), Endpoint/Antivirus Technologies.
- Proven experience in installing, configuring, monitoring, and troubleshooting security appliances/software and troubleshooting skills.
- Excellent interpersonal, communication and presentation skills.
- Strong co-ordination and problem solving skills.
- Ability to work both independently and in a team environment.
- Demonstrated passion, desire and dedication to ongoing training and development.
- Proactive, flexible attitude to work with a willingness to constantly review and improve skills and processes.
- Willingness to constantly review and improve skills and processes.

Venue Details:

Sophos Technologies Pvt Ltd,
Sai Gulshan Complex, Beside White House,
Gulbai Tekra Road, Panchwati Cross Road,
Ahmedabad-380006.

Contact Person:

Afzal Girach