Sonata Software walk-in for Azure Technical Advisor
Company :
Sonata Software
Job Role :
Azure Technical Advisor
Eligibility :
Any Graduate
Experience :
3 - 8 Years
Job Location :
Hyderabad
Walk-In Date :
27 Apr 2019
Walk-In Time :
09:00 AM Onwards

Company Profile:

Sonata is a global software services company focused on one thing - helping you make an impact on business and drive value through your IT investments.
Our expertise and commitment in delivering complex strategic IT projects is the reason why we are a trusted service provider to Fortune 100 companies across the globe in the software product development and enterprise business segments. It’s a matter of great pride to us that many of these relationships have continued over decades.

Job Description:

Serve as in-house technical expert with a focus on helping our customers increase their consumption by providing advisory services.
Provide technical guidance on new features, functionalities and encourage customer adoption.
Drive the deployment of the customers workloads into Azure and increase their consumption of the platform by providing deployment guidance, supporting development of the customers cloud adoption model, and providing appropriate recommendations to overcome blockers.
Help customers adopt the services by providing Enhanced advisory - Azure support on migration, architecture, development, and deployment topics by answering how to questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.
Identify incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools, reports and teams Help drive improved support CPE for customers using Microsoft Azure Conduct initial customer onboarding session to clarify how to get the most out of their Professional Direct services purchase, along with helpful Azure onboarding self-service resources Serve as the primary contact for Professional Direct for Azure customers with reactive support escalations, providing local business hours escalation assistance, advocacy and support (Worldwide).
As a global team, the role might need to be work in flexible hours and would require the individual to work in customer time zones.
Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met Work in collaboration with multiple Microsoft teams including Azure Support, Depth Queues, Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets.

Venue Details:

Sonata Software Limited,
No.1-10-176, Begumpet Main road,
Opp Hyd Public School, Hyderabad - 500016.

Contact Person:

Sravan Kumar /Sandeep Raja