Smart Drive Systems India walk-in for Customer Support Engineer
Company :
Smart Drive Systems India Pvt. Ltd.
Website :
Job Role :
Customer Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 3 Years
Job Location :
Hyderabad
Walk-In Date :
12 Oct 2019
Walk-In Time :
10:00 AM Onwards

Company Profile:

SmartDrive is an innovator in fuel management and driver safety. We help fleets save time and money, while saving lives.
Serving customers across a variety of industries, from waste management, retail and wholesale to food distribution, transit and armored car, SmartDrive delivers groundbreaking solutions that make it easy for fleet managers to take control—advancing driver safety and fueling operational savings. SmartDrive records comprehensive video-based data from the road, thoroughly reviews fuel and safety performance, and provides the recommendations and tools for fleet managers to easily respond and deliver savings—all through an easy-to-use managed service.

Job Description:

Handle Inbound calls and Email requests from Installers/customers of SmartDrive Product (SmartRecorder), and complete the product installation as per the recommendations.
Responsible to monitor the Call/email volumes and handle customer requests within the prescribed SLA.
Follows the SmartDrive Installation QA Check Sheet for each SmartRecorder and makes sure all the aspects are met as per the guidelines.
Able to work in a competitive environment and meet the KPIs (Productivity, Quality, FCR, Customer Satisfaction etc).
Being compliant with SmartDrive Policies and Procedures regarding customer handling processes, service entitlement verification and problem escalation.
Advise the customers of appropriate actions to be performed if required.
Documents all enquiries in the CRM application(Salesforce) including the nature of the enquiry, resolution recommended etc for future reference.
Follows the SmartDrive Processes and alert management when needed (escalation process, Product installation trends).
Work independently or as part of a team and follow through on daily tasks with minimal supervision.
Take full ownership and control of an issue without supervision and as per the timelines, to develop and maintain excellent relationships with all of our customers and partners, and to help in continuously improving the support service to maintain a high level of customer satisfaction.
Manage simultaneous customer cases in highly demanding environment and resolve issues using company internal Knowledge Base.
Solve problems by adapting previous solutions to fit new conditions.

Venue Details:

SmartDrive Systems, 4th Floor,
Lifestyle Building, Begumpet, Hyderabad.

Contact Person:

Sudheer