Sitel India walk-in for Associate/Senior Associate
Company :
Sitel India
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 2 Years
Job Location :
Chennai
Walk-In Date :
10 & 11 May 2019
Walk-In Time :
09:00 AM Onwards

Company Profile:

Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves over 50 countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.

Job Description:

Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
Achieve sales targets by effectively communicating benefits of products and services to customers.
Be knowledgeable of all Clients marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
Utilize all available resources to reach out to prospects and turn those prospects into customers.
Sales through Customer Service.
All other duties as assigned.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.

Skills:

Effective English Oral & verbal communication skills.
Excellent customer service skills and great enthusiasm for helping customers.
Must be able to prioritize and complete all job duty requirements.
Must be able to adhere to schedule changes based on department and/or business.
Must be an energetic self-starter with the ability to work both independently and within a team.
Excellent time management skills, attention to detail and the ability to multi task.
Competent in MS office and web browser environments.
Ability to continually display positive attitude.

Venue Details:

Sitel India, Ramanujam IT City,
Hardy Tower -1st floor, Rajiv Gandhi salai,
Taramani, Chennai 113,
Landmark : opp to Tiruvanmiyur Railway Station.

Contact Details:

Krishnan
+91- 8248034085, +91- 9087983552