Sitel India walk-in for Associate/Sr Associate
Company :
Sitel India
Website :
Job Role :
Associate/Sr Associate
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Salary :
Rs: 50,000 - 2,50,000 P.A.
Job Location :
Mumbai
Walk-In Date :
22 July - 28 July 2017
Walk-In Time :
12:00 PM - 06:00 PM

Company Profile:

Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves over 50 countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.

Job Profile:

Primary language should be known is English and secondary language required is Punajbi/ Bangali/Tamil/ Malyalam.
24*7 Shifts(5days working with any 2 week offs).
This position is responsible for servicing all first tier consumer/agent contacts addressing a variety of information and transaction assistance for all Money Transactions wire transfer and Money Order products or services including new products that may be added in the future.
This position must ensure compliance to all the transaction, processes and procedures while maintaining department performance standards.

Responsibilities:

1. Process transaction assistance, issue resolution, and address informational inquires including but not limited to transaction status, agent location look up, fee and FX quotes, rewards look up, transaction staging, consumer validation and for on-line transactions, refunds, amends, document consumer fraud and prevented consumer fraud, transaction history requests per required documentation method, escalated as required (e.g. consumer complaints, Express Pay errors, high dollar verifications, fraud prevention holds.
2. Stay up-to date on all process changes through daily content review, up-training, skill check and supervisor coaching.

Skills:

1. Excellent Spoken English Communication skills.
2. Exceptional time management, oral and written communication, decision-making/problem-solving skills.
3. Ability to adapt to changing work environment.
4. Working knowledge of basic PC operations.
5. Ability to provide exceptional service and defuse escalated issue.

Venue Details:

Sitel India Ltd,
5th Floor, B wing, Boomerang,
Chandiwali, Sakinaka Andheri East, Mumbai-72.

Contact Details:

Ramesh Pal
7303443025