Shell Info Technologies walk-in for Customer Care Executive
Company :
Shell Info Technologies Pvt Ltd.
Job Role :
Customer Care Executive
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Salary :
Rs: 1,25,000 - 2,50,000 P.A.
Job Location :
Noida
Walk-In Date :
28 Aug - 30 Aug 2018
Walk-In Time :
10:00 AM - 01:00 PM

Company Profile:

Shell Infotech is an IT Staffing & Project consulting service provider which focuses on the Key resource of any company-HUMAN CAPITAL.
Shell Infotech was founded in 2002 & has a marked footprint in Asia & South –East Asia with headquarters in India & Offices in Singapore and Malaysia with a growing market in Philippines, China, middle-East & US. Among our Industry players & clienteles we have a reputation for Quality, Integrity & ability to serve the staffing requirements on high volume & niche technologies.

Candidate Profile:

24*7 shifts with rotational weeks offs.
Comfortable to work in night shifts.
Excellent communication skills (Written and spoken both).

Communication Skills:

Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
Amazon bpo, hcl bpo, exl bpo, ienergizer bpo, karvy bpo, non voice bpo, calling, telecalling, telesales bpo, metlifebpo, steriabpo, concentrix bpo, uberclap bpo, rbs bpo, kpo, lpo, coldcalling, inbound bpo, outbound bpo, international bpo.

Computer Skills:

Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.

Venue Details:

Thrill Implex A, 60 Lower, Ground Floor,
Office No 1, Noida 201301,
Beside Infoegde Building.

Contact Details:

Shazer
9667125566 / 9667124333 / 8448232007