Shell Info Technologies walk-in for Associate/Senior Associate
Company :
Shell Info Technologies Pvt Ltd.
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 3 Years
Salary :
Rs: 1,50,000 - 3,25,000 P.A.
Job Location :
Noida
Walk-In Date :
29 & 30 Aug 2018
Walk-In Time :
10:00 AM

Company Profile:

Shell Infotech is an IT Staffing & Project consulting service provider which focuses on the Key resource of any company-HUMAN CAPITAL.
Shell Infotech was founded in 2002 & has a marked footprint in Asia & South –East Asia with headquarters in India & Offices in Singapore and Malaysia with a growing market in Philippines, China, middle-East & US. Among our Industry players & clienteles we have a reputation for Quality, Integrity & ability to serve the staffing requirements on high volume & niche technologies.

Job Description:

Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Skill Set:

Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence.
Highly sentient.
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Can identify non value add processes and practices.
Able to articulate and champion more effective ways of working.

Computer Skills:

Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.

Interview Process:

HR Round.
Voice and Accent Round.

Venue Details:

Thrill Implex, A 60,
Basement, Sector 2, Noida,
Near Sector 15 Metro Station.

Contact Details:

Shazer
9667128333 / 96671124333 / 8448232007