Redcentric Solutions walk-in for Service Desk Engineer
Company :
Redcentric Solutions
Job Role :
Service Desk Engineer
Eligibility :
Any Graduate
Experience :
2 - 5 Years
Job Location :
Hyderabad
Walk-In Date :
06 & 07 Feb 2020
Walk-In Time :
03:00 PM - 08:00 PM

Company Profile:

Redcentric is a managed service provider. We deliver highly available network, cloud and collaboration solutions that help public and private sector organisations succeed.

Job Description:

Provide Technical Support to Broadband (ADSL) and VOIP related issues.
Strong working knowledge of ADSL and VOIP troubleshooting is preferred.
Proven knowledge of troubleshooting Modem, Router, Switch related issues.
Excellent written and oral communication skills, including the ability to solve problems.
ITIL certification preferred.
CCNA certification is an added advantage.
Ability to learn quickly and stay current with new business processes and new technologies.

Skills:

Troubleshooting Connection, Browser and Modem/Router/Switch related issues.
Should be able to communicate with UK customer's over voice and email.
Minimum 1 years previous IT Service Desk or Technical Support (Voice).
Excellent organisational skills.
Ability to grasp concepts quickly.

Competencies:

Previous experience of working for an IT service provider in an outsourced environment.
Ability to work under pressure and to Service Level Agreements in a fast paced environment.
Excellent people skills with the ability to interact successfully with business and other technology groups.
Able to manage multiple incidents / projects and ensure quality is maintained in the approach.
Commitment / flexibility (late night and weekend work is quite often required due to nature of the business).
Good analytical skills; a structured and methodical approach.
Strong service attitude; builds lasting client relationships, strives for efficiency and effectiveness.
Excellent verbal, written and client communication skills.

Venue Details:

Redcentric Solutions Pvt Ltd.,
Manjeera Trinity Corporate, 6th Floor,
JNTU Road, Beside Manjeera Mall, Kukatpally, Hyderabad.