RedBus walk-in for Quality Analyst
Company :
RedBus
Website :
Job Role :
Quality Analyst
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Bangalore
Walk-In Date :
08 & 09 Oct 2018
Walk-In Time :
10:00 AM Onwards

Company Profile:

All the founders used to work in Bangalore at the time (sometime in 2005) - all with top IT MNCs - IBM, Texas Instruments and Honeywell. They were friends from BITS Pilani, one of India's finest engineering colleges. During Diwali that year, one of them wanted to spend the festival in his home town. Since he didn't know his schedule till the end, taking a bus was the only choice. He ran around town hunting for a ticket, but they were all sold out minutes before he reached the travel agents. Bangalore traffic is notorious and can grip you at the wrong time. That's exactly what happened that day. That's when he thought of the possibility of providing consumers the convenience of booking a bus ticket over the internet. The objective was two-fold - to ensure that they don't have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most.

Job Summary:

This is a Quality Analyst role for the CRM Team in redBus.
The Quality Analyst is responsible for offering the customers the highest functional quality services.
Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process.
Calibration within team and with TLs.
Prepare & Monitor reports and analyse trends to provide inputs for increasing productivity and excellence.
Monitoring and maintaining quality of feedback to CCEs.

Job Responsibilities:

Improving overall quality of service and increasing customer delight levels.
Initiate and Implement key initiatives for process improvement.

Skills:

Good in communication skills.
Strong in product knowledge.
Basic knowledge in Excel.
Willing to work in shifts (Male candidates into night/rotational shifts).
Combination of English, Hindi & any 1 or 2 South Indian Languages.

Venue Details:

Ibibo Group Pvt. Ltd.,
Ground Floor, Tower B1, Golden Enclave,
Corporate Block Old Airport Road, Bangalore - 560017.

Contact Person:

Rinku Jain