Real Time Data Services walk-in for Quality Analyst
Company :
Real Time Data Services (RTDS)
Website :
Job Role :
Quality Analyst
Eligibility :
Any Graduate
Experience :
3 - 5 Years
Salary :
Rs: 3,50,000 - 6,00,000 P.A.
Job Location :
Walk-In Date :
06 & 07 Jan 2020
Walk-In Time :
11:00 AM - 03:00 PM

Company Profile:

Real Time Data Services Private Limited (RTDS) is a global information technology, consulting and outsourcing company serving clients in multiple locations across the globe. We command a substantial reputation, especially in cloud hosting of accounting software, business applications, and contact center solutions. RTDS has its data centers located in Chicago, Dallas, Seattle, and Phoenix to serve businesses over the globe.

Job Description:

Responsible for Transactional Monitoring Calls/Chats/Emails.
Provide feedback to agents using prescribed feedback model to improve quality scores and C-Sat Scores.
Conduct one to one Feedback sessions for Associates.
Mentoring and coaching agents on Quality adherence and parameters.
Monitor adherence to compliance procedure and processes.
Design and develop Training modules for Process improvement.
Conduct Refresher training based on the errors identified.
Conduct Training sessions for Teams for Quality improvement.
Perform brainstorming and root cause analysis to analyze data to provide suggestions to operation/management team.
Perform Case studies and Root cause Analysis to identify gaps and Suggest improvement plans.
Identify and highlight potential risk areas and recommend preventive action.
Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board.
Data analysis and maintaining designated Reports/Dashboards.
Should be able to identify gaps and provide insights for process improvements.
Identify trends and recommend opportunities for improvement.
Should be able to mentor budding Quality Analysts.

Venue Details:

Real Time Data Services,
AIHP Horizon, 4th Floor, Plot No.- 445,
Udyog Vihar, Phase 5, Gurugram - 122015,
Nearest Metro Station: IndusInd Bank (Rapid Metro).

Contact Details: