ReDIM Information Systems walk-in for Java Production Support Engineer
Company :
ReDIM Information Systems
Website :
Job Role :
Java Production Support Engineer
Eligibility :
Any Graduate (Only Male Candidates)
Experience :
1 - 3 Years
Job Location :
Walk-In Date :
31 Oct & 01 Nov 2018
Walk-In Time :
11:00 AM Onwards

Company Profile:

ReDIM Information Systems Pvt Ltd An IT services and consulting company Establised in 2003. ReDIM offers comprehensive innovative solutions for the volatile global market. We Provide expertise to help our customers, re-engineer and re-invent business to compete successfully across multiple verticals such as Banking, Gaming, Securities and Insurance Products - Gaming solutions, Mobile Applications, Enterprise Solutions and Cloud computing.

Job Description:

Initial investigation of the problem and re-assign tickets to the respective team.
Follow up the customer e-mail/tickets and chats and update accordingly in the ticket.
Chat with clients & dealer and customer queries should be addressed.
Configure applications and troubleshoot issues.
Monitoring different Servers and escalate to the appropriate team in case of any issues.
Analyzing the tickets & take ownership to close the ticket.
Interact with Dealer/Studio and co-ordinate with them to fix their queries.
Take care of Application deployment and integration.

Essential Skills:

Analyze the production reported issue and find out the root-cause of the issue.
Provide solution to the production issues.
Collaborating with various technical team members/customers and close the issues/tickets.
Verbal/Written chat with stakeholders and customers if required.
Provide E-mail Support/SMS/Phone support.
Monitoring different Production Serves and LB servers.
To work on Performance improvement area.
Implementing new clusters in existing production environment.
Application roll-outs and production support on shift basis.
To perform root-cause analysis of customer issues.

Desirable Skills:

Java Certification / Ticket handling/Incident Management.

Venue Details:

ReDIM Information Systems Pvt. Ltd.,
Gateway Office Parks (Formerly known as Shriram The Gateway),
Block A-1, 3rd Floor, No-16 GST Road, New Perungalathur,
Chennai - 600063, Landmark: Opposite to Perungalathur Railway Station.

Contact Details:

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