Radical Minds Technologies walk-in for Quality Analyst
Company :
Radical Minds Technologies Pvt. Ltd.
Job Role :
Quality Analyst
Eligibility :
Any Graduate
Experience :
1 - 3 Years
Salary :
Rs: 2,25,000 - 3,50,000 P.A.
Job Location :
Walk-In Date :
29 & 30 Apr 2019
Walk-In Time :
10:00 PM Onwards

Company Profile:

Are you satisfied with your business growth so far? Has your business been able to achieve the success it deserves? If not, stop accepting things as they are and take control of your business! A successful business need proper planning. So plan your business moves by contacting business experts of Radical Minds who will help you in making your business successful. We are globally known and greatly trusted professional outsourcing company, offering business process outsourcing (BPO) service to the companies looking for higher operational efficiency, superior flexibility and lesser operating cost.

We focus on transforming outsourcing, working in those areas that not only impact but also re-define their core business. We care for our customers so we have conceived, designed and also planned service with the aim to serve various industries. Our company offers result driven services like lead generation, sales & marketing, customer retention management service, etc. that empower business as well as enhance the credibility and profitability of the company. Additionally, Radical Minds Technologies offers website designing, application development, digital marketing and software testing. Here, the clients can bank upon for eye-catching website and user-friendly applications.

Job Description:

Driving performance metrics like CSAT, AHT, Productivity, Accuracy etc.
Giving On-Floor support to Associates.
Transaction Monitoring and Feedbacks to Associates.
Scrubbing on DSAT, Pendency etc. and providing process insights.
Data analysis and making designated reports/decks.
Participating in internal & external calibrations.
Communication to heighten awareness and focusing on importance of positive customer experience.
Making recommendations and driving improvement.
Ensuring that internal policies, procedures, and compliance regulations are being followed.
Identifying operational / training issues and helping team in fixing these gaps.

Venue Details:

Radical Minds Technologies Pvt. Ltd.,
Nucleus House, B wing, 2nd floor, Saki Vihar Road,
Nr. Tunga Village, Andheri - East, Mumbai 400072.

Contact Details:

Rishabh & Monika
8779707303, 8169205365