Radical Minds Technologies walk-in for Quality Analyst
Company :
Radical Minds Technologies Pvt. Ltd.
Job Role :
Quality Analyst
Eligibility :
Any Graduate
Experience :
1 - 2 Years
Salary :
Rs: 2,00,000 - 2,75,000 P.A.
Job Location :
Gurgaon
Walk-In Date :
30 & 31 July 2019
Walk-In Time :
09:00 AM Onwards

Company Profile:

Are you satisfied with your business growth so far? Has your business been able to achieve the success it deserves? If not, stop accepting things as they are and take control of your business! A successful business need proper planning. So plan your business moves by contacting business experts of Radical Minds who will help you in making your business successful. We are globally known and greatly trusted professional outsourcing company, offering business process outsourcing (BPO) service to the companies looking for higher operational efficiency, superior flexibility and lesser operating cost.

We focus on transforming outsourcing, working in those areas that not only impact but also re-define their core business. We care for our customers so we have conceived, designed and also planned service with the aim to serve various industries. Our company offers result driven services like lead generation, sales & marketing, customer retention management service, etc. that empower business as well as enhance the credibility and profitability of the company. Additionally, Radical Minds Technologies offers website designing, application development, digital marketing and software testing. Here, the clients can bank upon for eye-catching website and user-friendly applications.

Job Description:

Targets and Effectiveness Ensuring that the monitoring targets are met as per the SOW or stated otherwise in the Quality manual.
Ensuring that the monitoring pattern does not get biased towards a particular set of individuals.
Listening to pre-recorded / live barging calls for agents and scoring / giving feedback to agents.
Sharing Quality feedback with Operations & Training teams for incorporation into training.
Coaching agents on process based on the feedback of calls.
Reviewing the effectiveness of the monitoring system on a periodic basis and suggesting improvements.
Metrics - Team Performance Ensuring that the internal/external targets are met and the team shows continual improvement over months.
Maintaining minimal variation between the performances of all the team members thus ensuring consistency of performance across the team.
Continual Improvement Focus on increasing the effectiveness and / or efficiency of the program to fulfill its policy and objectives. Determine current.
Should be on papers working as quality analyst.

Venue Details:

Radical Minds Technologies,
Plot No-368, Udyog Vihar,
Phase 2, Gurgaon.

Contact Details:

Raj Kumari
7053490016