Rackspace India walk-in for Service Desk Analyst
Company :
Rackspace India
Website :
Job Role :
Service Desk Analyst
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Gurgaon
Walk-In Date :
07 & 08 Nov 2019
Walk-In Time :
01:00 PM - 05:00 PM

Company Profile:

Your success drives everything we do – and we mean everything. That’s why we offer the industry’s broadest portfolio of applications, data, security and infrastructure services. And that’s why we’ve built a deep bench of passionate, proactive experts across the world’s leading technologies — delivering unbiased solutions to help you thrive in a complex, multi-cloud world. Your purpose is our purpose.

Job Description:

Service Desk Analyst are a key element within the Rackspace support infrastructure; they are the first point of contact and are expected to provide technical support to our customers over phone and via support tickets.
They are responsible for managing the Rackspace global support ticket queues and first line resolution.
They are expected to display good judgment in decisions they make, creating and maintaining customer loyalty by going above and beyond the customers expectation.
They are critical in helping us deliver support.

Requirements:

Perform ticket queue management.
Provide technical guidance to our customers via tickets and over voice.
Monitor inbound customer ticket requests and route appropriately.
Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment.
Should have proven knowledge of Computer systems and functions e.g. Laptop, Desktop & Printers.
Administer and provide User account provisioning.
Provide support to business software including Microsoft Office.

Desired Profile:

Proficient in Windows 10 setup and support.
Proficient in Windows AD administration.
Proficient in setup and support of Microsoft Office 2013 and 2016 and O365.
Ability to configure printers and other devices within the windows operating system.
Excellent communication and customer service skills.
Must be open to work in 24x7 environment.

Skills:

Excellent spoken English.
Open for 24/7 shifts.
Proficient in Windows 10 setup and support.
Proficient in Windows AD administration.
Proficient in setup and support of Microsoft Office 2013 and 2016 and O365.
Ability to configure printers and other devices within the windows operating system.
Excellent communication and customer service skills.
Must be open to work in 24x7 environment.
Experience managing international business customers (US/UK).

Venue Details:

Rackspace, 3rd Floor,
Building - 9A, DLF Cyber City,
Phase-III, Gurgaon.

Contact Person:

Geeta