Quick Heal walk-in for Customer Support Engineer/Technician
Company :
Quick Heal
Job Role :
Customer Support Engineer/Technician
Eligibility :
Experience :
1 - 3 Years
Job Location :
Walk-In Date :
20 July 2019
Walk-In Time :
10:00 AM Onwards

Company Profile:

To attain our objectives efficiently, fairly, with high level of reputation achieved through our brand ambassadors – our employees. Over the last 18 years, inTarvo has developed the expertise, processes and people required to efficiently manage Technology Assets for companies across India covering every stage of the asset lifecycle from acquisition to eventual disposal.

Job Description:

Provide timely resolution for technical support issues via telephone, e-mail, support forum postings, and web case submissions enthusiastically and effectively assisting customers with their support needs.
Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken, emails, contacts, and other pertinent information.
Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case studies, training information, etc., for the issues that you work on with customers by creating knowledge base articles.
Help to keep the knowledge base up to date by updating and modifying information as needed.
Provide technical information and diagnostic assistance that will reduce the overall time to resolution of customer issues.

Venue Details:

Quick Heal Technologies Limited,
501, Metropolitan, Wakdewadi,
Shivaji Nagar, Pune - 411005.

Contact Person:

Ajay Yadav