Quatrro Global Services walk-in for Associate/Senior Associate
Company :
Quatrro Global Services Pvt Ltd
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
Freshers
Job Location :
Gurgaon
Walk-In Date :
18 & 19 Oct 2018
Walk-In Time :
01:00 PM - 03:00 PM

Company Profile:

Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.
For over 21 years companies of all sizes have been relying on our capabilities to leverage the benefits of globalization and gain a competitive advantage.
Quatrro consists of several complementary business lines, each one intensely focused on serving the needs of its clients with technology-based, expert knowledge services while leveraging the overall resources of Quatrro – operational excellence, global infrastructure and capital.

Job Description:

Manages overall personnel, performance, daily operations and discipline of self.
The position will be responsible to provide Work Dispatching & distribution for the remote support team members who provides IT infrastructure & Microsoft cloud products support.
Create tickets for all incoming issues by the clients, send acknowledgement to clients with the relevant ticket information and dispatch the tickets according to Round Robin method in between the team members.
Monitor all emails and check if all of them have been addressed by the assigned team members.
Send Open tickets and Follow up report to the team on daily basis.
Take Accountability for communication for all issues that have been coming via Email, Chat, ticketing portal and Calls.
Track the work load for all team members and assign tickets accordingly to them.
Drive specific improvement projects as required by Management Team from time to time.
Be accountable and responsible for actions taken.
Take ownership of tasks assigned.
Optimize system parameters for best performance.
Establishing & maintaining technical and administrative procedures for Information systems.
Maintain & manage Service desk platform with best practices.
Answering incoming support requests, inquiries via telephone, email, ticketing system & IMs to determine if problems are user, software or hardware related.
Managing the daily open issues and doing call backs ensuring issues are resolved in a timely manner.
Responsible for keeping the clients informed of progress on issues that cant be resolved on first call.
Will be responsible for updating, sharing daily calls & tickets trackers.
Understanding help desk priorities and objectives and taking an active role in accomplishing them.
Shall be working in a fast pace 24*7 environment and No fixed off-5 days working.

Required Soft Skills:

Excellent verbal & written Communication skills.
Should have excellent customer handling & listening skills.
Should have excellent work management & distribution skills.
Strong analytical skills.
Quick decision maker and fast learner.
Experience in handling multiple tasks.
Very organized and team player.
Result Oriented & able to deliver within timelines.
Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift.

Technical Skills:

Knowledge of applications like MS Excel, Adobe Reader, etc.
Should be strong in documentation.
Should be strong in superior customer service and listening skills.
Should be organized, result oriented and a team player having the ability to meet the deadlines.
Takes training that continues to develop interpersonal skills.

Venue Details:

Quatrro Global Services Pvt Ltd.,
119, Udyog Vihar, Phase I,
Gurgaon - 122015.

Contact Details:

Nitika
+91-124-4561063