Ocwen Financial Solutions walk-in for Associate/Senior Associate
Company :
Ocwen Financial Solutions
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Bangalore
Walk-In Date :
23 & 24 Oct 2019
Walk-In Time :
01:00 PM - 03:00 PM

Company Profile:

Ocwen Financial Corporation (NYSE: OCN) is a financial services holding company providing mortgage servicing and originations solutions through its primary brands, PHH Mortgage and Liberty Home Equity Solutions. PHH Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs. Liberty is one of the nation’s largest reverse mortgage lenders dedicated to education and providing loans that help customers meet their personal and financial needs. Ocwen and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.

Job Description:

Review customers correspondence in order to comprehend the nature of inquiry/complaint.
Carry out detailed and accurate analysis of the customer's concern and provide a complete and accurate response.
Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence.
Support the Research department by performing all processing and administrative duties to support the department.
Coach and support new joiners by providing process support and perform OJT (On-the-Job) training.
Assist writers in analyzing the case and give direction for the expected resolution.
Keep the team updated with all process level changes and updates.
Maintain and track all the process level queries raised by respective team.
Produce Ad-hoc reports and perform duties as assigned by the department manager.
Accurately document case summary, action taken and root cause in Real Servicing and casework application.
Attend minimum 1 process calibration in a month.
Delight our customers through caring service and innovative homeownership solutions.

Desired Profile:

Excellent English comprehension skills, with exposure to American English usage.
Good written and verbal communication skills should be able to write up and articulate complex cases concisely.
Logical and Analytical thinking ability to resolve complex Research cases.
Should have 1-3 years experience handling international Clients in a third party setup.
Preferably, should have experience working in a Mortgage, Insurance, Banking or Origination process.
Preferably, should have experience working in one of the below job roles for international clients: Customer Correspondence, Grievance redressal, Ombudsman.
Escalation Desk in Back Office support (L2, L3, Support).

Venue Details:

Ocwen Financial Solutions,
Tower 12, 5th Floor, Pritech Park SEZ,
Ecospace, Bellandur, Sarjapur Road, Bangalore - 560103.

Contact Person:

Shreya Ghosh