Netsmartz Infotech walk-in for L1 Support Engineer
Company :
Netsmartz Infotech
Website :
Job Role :
L1 Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Walk-In Date :
25 Jan 2020
Walk-In Time :
10:00 AM Onwards

Company Profile:

Netsmartz is a CMMi3 & ISO 9001: 2008 certified software Development Company, headquartered in Rochester, New York and has multiple offices across the globe. With over a decade of existence, 400+ employees, experience of successfully executing 2000+ projects and working with small companies to Fortune 500 clients, Netsmartz is a premium provider. Some of our clients include Kodak, Xerox, Volvo, BMW, Honda, Mercedes, Ford, HSBC, Monaco, Pfizer, Mazda, and One Communications, Pfizer& some others. Besides software development services, Netsmartz offers E-learning, Multimedia, Design and Animation services & products and services in the areas of Search Engine Marketing, E-Learning Courseware, E-Marketing Solutions, and Technical Support to its clients.

Job Description:

- Good Communication skills to deal with international clients over the call. (NO Chat Support) MANDATORY.
- Basic troubleshooting knowledge in Desktops and Laptops with Software.
- Should know about the SLA and its criticality.
- Good Emailing Skills with knowledge of using Outlook.
- Should have basic understanding of how Windows and Linux environment work.
- Observe and Alert Threshold Violations.


- Monitoring and Incident Management.
- Be able to observe and report Incidents with in the SLA.
- Follow escalation process.
- Attentive and Vigilant in observing incidents through various monitoring tools.
- Able to Multi task.
- Handle Multiple customers at the same time.
- Desktop Support & Helpdesk Support.
- Complete Knowledge of Desktop Support (Desktops, Laptops & Printers).
- Handle IT Incidents and Tickets.
- Should have adequate Customer Handling Skills over the phone.
- Should be flexible to work 24/7 environment.
- Some days, 12 Hour work timings would also be there.

Venue Details:

Plot No 10, Netsmartz House,
Rajiv Gandhi IT Park, Chandigarh.

Contact Details:

Niti Kaur