NTT Data walk-in for Associate/Senior Associate
Company :
NTT Data Global Delivery Services
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
2 - 6 Years
Job Location :
Noida
Walk-In Date :
14 & 15 Aug 2018
Walk-In Time :
12:00 PM Onwards

Company Profile:

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Job Description:

Calling the Insurance companies (in US) and follow up on the outstanding Accounts Receivables.
Act as Senior caller handling more complex/aged inventory.
Ensures assigned accounts are worked towards resolution.
Follow the basic rules as provided on the SOP.
Assists in resolution of outstanding issues from previous transactions.
Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract.
Responsible for ensuring delivery to client in adherence with quality standards.
Help the team achieve the critical service levels (cash and aging) of the customer.

Responsibilities:

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
Analyzing medical insurance claims for quality assurance. ->Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. (Requirements for this role include).
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required formal studies of the English language.
3+ year of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
3+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material).

Desired Profile:

Will be part of the SWAT team.
Should possess strong communication skill and Sound knowledge and experience in Physician or hospital billing.
Must be flexible for calling.

Venue Details:

NTT DATA Services,
6th Floor, Tower B,
Tech Boulevard, Sec 127, Noida.

Contact Details:

Aamit
9643991744