NCR Corporation walk-in for Customer Service Representative
Company :
NCR Corporation
Website :
Job Role :
Customer Service Representative
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Job Location :
Mumbai
Walk-In Date :
27 & 28 Dec 2018
Walk-In Time :
12:00 PM - 04:00 PM

Company Profile:

NCR Corporation is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud and in the data center. By eliminating complexity and simplifying IT, NCR Corporation enables its customers—400,000 of them in more than 145 countries around the world—to accelerate innovation and create added value for their customers.

Job Description:

At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CEs in order to meet SLAs.
Accepts and routes calls (high call volume).
Gathers problem information and records data in desktop tools.
Monitors incident status and escalates cases that are not resolved in a specific time frame.
Schedule customer installation activity.
Responsible for ensuring the customer's entitlement of services.
Provide phone support on Retail products, systems and various software products.
Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability.
Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.

Skills:

Excellent Communication Skills Required (Verbal and Written).
Problem routing, tracking and escalation procedures.
Advanced problem solving and troubleshooting skills.
Data entry software applications and related desktop tools.
Relationship building skills; Excellent communication skills, verbal and written as well as listening skills.
Possess strong customer service skills and be able to work in a dynamic team environment.

Venue Details:

NCR Corporation India Pvt Ltd.,
Level 2, Block B, IT Park 02,
Godrej & Boyce Complex, LBS Marg,
Vikhroli (West), Mumbai - 400079.

Contact Details:

Karan Shah
91-022-61954994