Mphasis walk-in for Technical Support Process - Voice
Company :
Mphasis
Website :
Job Role :
Technical Support Process - Voice
Eligibility :
Any Graduate (No BE/BTech)
Experience :
0 - 4 Years
Salary :
Rs: 2,00,000 - 3,50,000 P.A.
Job Location :
Pune
Walk-In Date :
13 & 14 June 2019
Walk-In Time :
11:00 AM - 02:00 PM

Company Profile:

Mphasis is a Pune based IT services company majority owned by Hewlett-Packard. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. MphasiS is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011[2] with more than 40,000 employees [3] as of 2012. In February 2014 the Mphasis company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client.

Job Description:

Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
Remote desktop troubleshooting.
Escalate complex incidents / requests to upstream technical groups.

Other Benefits:

5 days working Night Shift may require to do Day shift during training and transition.
2 Days Weekly Off.
Any 2 Days of the week 9 Hours Login (With 1 Hour Break).
Excellent command on English (Verbal and Written).

Documents to Carry:

Please carry all your academic and employment documents (If any) along with your updated CV and photo copy of your photo ID proof and copy of this email.

Venue Details:

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014.

Contact Person:

Tausif