Mphasis walk-in for Technical Support Process - Voice
Company :
Website :
Job Role :
Technical Support Process - Voice
Eligibility :
Any Graduate (No BE/BTech)
Experience :
0 - 3 Years
Job Location :
Walk-In Date :
27 & 28 Feb 2020
Walk-In Time :
11:00 AM Onwards

Company Profile:

Mphasis is a Pune based IT services company majority owned by Hewlett-Packard. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. MphasiS is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011[2] with more than 40,000 employees [3] as of 2012. In February 2014 the Mphasis company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client.

Job Description:

Respond to customer queries via inbound calls within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions.
Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.


- Good Communication written & Verbal skills.
- Shifts- 24*7.
- 2 Rotational weekly offs.
- 9 Hours Login ( With 1 Hour Break ).
- Ability and willingness to learn.
- Should be willing to take up challenges and go extra mile to perform work responsibilities.
- Must have great interpersonal skills and ability to perform under pressure.
- Courteous with strong customer service orientation.

Other Benefits:

Pick up and Drop.
Global Standards work environment.
Proper Desk job.
Performance linked incentives.

Documents to Carry:

Please remember to mention your job code as 'Vasanti' while appearing for the walk-in interview on your resume.

Venue Details:

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014.

Contact Person: