Mphasis walk-in for IT Helpdesk
Company :
Mphasis
Website :
Job Role :
IT Helpdesk
Eligibility :
Any Graduate
Experience :
0 - 3 Years
Job Location :
Pune
Walk-In Date :
28 & 29 Dec 2017
Walk-In Time :
10:00 AM - 02:00 PM

Company Profile:

Mphasis is a Pune based IT services company majority owned by Hewlett-Packard. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. MphasiS is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011[2] with more than 40,000 employees [3] as of 2012. In February 2014 the Mphasis company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client.

Job Description:

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions.
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting.
Escalate complex incidents / requests to upstream technical groups.

Shifts Timings:

5 days working 24* 7 shifts(including night shifts).
Any 2 Rotational offs.
9 Hours Login (including 1 Hour Break).
Excellent command on English (Verbal and Written).

Venue Details:

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014.

Contact Person:

Suruchi