Mindgate Solutions walk-in for Complaint Executive
Company :
Mindgate Solutions Pvt. Ltd.
Website :
Job Role :
Complaint Executive
Eligibility :
Any Graduate
Experience :
2 - 4 Years
Salary :
Rs: 1,00,000 - 3,50,000 P.A.
Job Location :
Mumbai
Walk-In Date :
14 & 15 June 2019
Walk-In Time :
11:00 AM - 04:00 PM

Company Profile:

Started by a group of professionals who have rich experience in providing solutions in Payments, Risk and Field Force Automation, Mindgate firmly believes in Delivering Innovations. Mindgate Team has delivered solutions which are tailor made to address today’s top business technology issues in Asia Pacific and AME(Africa, Middle East and Europe) regions.
Mindgate professionals work collaboratively to design, integrate, manage and evolve your business applications with high quality, greater speed and operational efficiency.

Job Description:

To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
To manage the resolution of customer complaints within given timescales.
To be the first point of contact for all customer related issues.

Responsibilities:

To be responsible for investigation, resolution and reporting of all customer related complaints.
To input all complaints onto the Mears database, reporting and seeing through to completion.
Escalate all unresolved issues/complaints to your line manager Business Partner informed at Branch level.
To be the main point of tenant contact, liaising with operational colleagues ensuring that tenants are kept fully informed of progress at all times.
Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
Ensure that all written communication is carried out as per the customer care procedures and any contractual specification.
To monitor all potential claims ensuring minimal financial impact to the branch and company.
To be pro-active in the development of good relations within the community and this may involve attending Client Meetings or attending tenant groups.

Venue Details:

Mindgate Solutions Pvt Ltd.,
14th floor, Damji Shamji Business Galleria,
Above Dmart, LBS Marg, Kanjurmarg West, Mumbai - 400078.

Contact Details:

Sanjana
02261966105