Microland walk-in for Technical Support Executive
Company :
Microland
Job Role :
Technical Support Executive
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Salary :
Rs: 1,75,000 - 2,50,000 P.A.
Job Location :
Bangalore
Walk-In Date :
20 Mar 2019
Walk-In Time :
12:00 PM - 03:00 PM

Company Profile:

Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Description:

Handling customer queries through Phone, Chat and Email.
Provide Level 1 Technical support to end users and Level 1.5 support to ISP Technicians.
Troubleshooting customer issues and provide CSAT driven resolution.
Documenting cases on CRM/Ticketing tools.
Meet process defined SLAs and KRA.
Adherence to Schedules and processes.
Adherence to Company policies and guide lines.
Team Player.
Ability to work under pressure and meet tight deadlines.
Fluent in English & Hindi.

Skills:

Should be willing to work in email, chat, voice support environment(English and Hindi).
Shift: 24/7.

Venue Details:

Microland Limited,
1B, Ecospace, Belandur,
Outer Ring Road, Bangalore 560 103.

Contact Person:

Abirami