Microland walk-in for System Administrator
Company :
Microland
Job Role :
System Administrator
Eligibility :
Any Graduate
Experience :
1 - 2 Years
Job Location :
Bangalore
Walk-In Date :
04 July 2019
Walk-In Time :
01:30 PM - 06:00 PM

Company Profile:

Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Description:

L1 experience primarily on Windows, Network, VMware required, Storage, SQL and UNIX will be an advantage.
Knowledge on User account administration, AD, Group Policy, share access etc.
Monitor and work on extensive application based alerts and tasks.
Triaging Tickets and following up on open tickets.
Job requires Monitoring, logging tickets, resolving tickets based on SOPs, escalating issues to L2 and L3.
Handles tickets related to Windows, VMware, Storage, Database, Applications and Network.
Hosting bridge calls, sending WebEx invites, coordinate between different resolver groups and provide inputs and information as asked by the resolver groups on call.
Adhere to SOPs, defined escalation matrices and procedures.
Update SOPs and provide inputs to improve them.
Comply strictly to the ticket documentation and reporting formats.
All ad-hoc tasks to complete as per the requirement.
Should have working knowledge on MS Excel, Word and PPT (preferred).
Willing to work in complete night shifts and on weekends.
Should be willing to work in 24/7 support including night shifts.

Venue Details:

Microland Limited,
1B, Ecospace, Belandur, Outer Ring Road,
Bangalore 560 103.

Contact Person:

Shivaranjani