Microland walk-in for Service Desk Engineer
Company :
Microland
Job Role :
Service Desk Engineer
Eligibility :
Any Graduate
Experience :
2 - 5 Years
Salary :
Rs: 50,000 - 2,00,000 P.A.
Job Location :
Gurgaon
Walk-In Date :
14 July 2018
Walk-In Time :
10:00 AM - 01:00 PM

Company Profile:

Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Description:

Single Point Of Contact (SPOC) assistance for End User Support.
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal.
Log Tickets in the call-logging tool on behalf of users.
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group.
Monitor the service desk tool for open and pending incidents.
Own the incident and provide end to end resolution for the ticket.
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience.
Experience in the domain of voice technical support/ helpdesk is must.
Knowledge in International service delivery standards such as ITIL, eSCM or CMMI.
Excellent verbal & written communication - Interpersonal skills.
Should be able to drive customer experience via HD support.
Must be familiar with Microsoft technologies and windows environment.
Smartphone/Desktop and Laptop hardware/software troubleshooting.
Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.

Venue Details:

Microland Ltd,
Ground Floor, No. 6 & 7, Palm Court,
Bata Chowk, Sector 14, Gurgaon - 122001.

Contact Person:

Seerat Setia