Microland walk-in for Service Desk Analyst
Company :
Microland
Job Role :
Service Desk Analyst
Eligibility :
Any Graduate
Experience :
1 - 3 Years
Job Location :
Bangalore
Walk-In Date :
27 Nov 2019
Walk-In Time :
01:00 PM - 03:00 PM

Company Profile:

Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Description:

Help Desk:

1) Guide users as per documented procedure.
2) Password handling, account reset, email Dos'''' and Donts, handling customer personal information (such as credit card and other identity cards).

Hardware:

1) Relate error messages with respective hardware components and troubleshoot accordingly.
2) Access in house tools to check health status for hardware components and missing drivers.

Operating System:

1) Perform appropriate troubleshooting for OS related bluescreen error messages.
2) Authenticate and reset AD password/unlock the user account.
3) OS installation and interfaces for driver installation.
4) Guide users through all How Do I queries associated with AD linked applications.

Outlook & other Client Applications:

1) Create profiles to help with Outlook issues.
2) Reinstall Outlook client based on the issue reported.

Network:

1) Check users IP address, release and renew IP.
2) Perform commands like IPCONFIG, PING, TRACERT, NETSH.

Venue Details:

Microland Limited,
Floor 12, Citrine, Bagmane World Technology Center,
Mahadevapura, Bangalore560 048.

Contact Person:

Shivaranjani