Microland walk-in for Desktop Support Engineers
Company :
Microland
Job Role :
Desktop Support Engineers
Eligibility :
Any Graduate
Experience :
1 - 3 Years
Job Location :
Gurgaon
Walk-In Date :
01 June 2019
Walk-In Time :
10:00 AM - 02:00 PM

Company Profile:

Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Description:

Should demonstrate good communication and interpersonal skills.
Minimum 6 months of experience required.
Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8).
Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting.
Should have sound knowledge of Email clients MS Exchange.
Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting.
Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
Ensure desktop support internal processes and procedure are adhered to.
Manage incidents/ service requests assigned to them till resolution/ execution.
Handle end user.
Escalation effectively and involve DSS lead accordingly.
Route assign tickets to appropriate support group if necessary.
Identifying and escalating high priority , high severity issues.
Updating pending tickets with timely, precise and accurate updates.
Following up with end users, if necessary, for closure of pending tickets.
Following up with support groups, if necessary, for closure of pending tickets.
Creating and uploading knowledge article.
Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule.
Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high priority.

Venue Details:

Microland Ltd, Ground Floor,
#6 & 7, Palm Court, Sector 14 20/4 Sukrali Chowk,
Opp. Huda Park, Gurugram - 122001.