Microland walk-in for Desktop Support Engineers
Company :
Microland
Job Role :
Desktop Support Engineers
Eligibility :
Any Graduate
Experience :
2 - 7 Years
Job Location :
Chennai
Walk-In Date :
13 Jan 2019
Walk-In Time :
09:00 AM Onwards

Company Profile:

Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Job Description:

1. Resolve / fulfill incoming Service Desk incidents and requests from internal staff.
2. Provide IT support for many technologies (mostly Microsoft) to a wide user base.
3. Handling incoming telephone calls, emails and self-service tickets in a customer friendly and professional manner.
4. Record all actions, conversations and work undertaken in the IT Service Management Tool (Service Now).
5. Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or resolution.

Skills:

Graduate or equivalent qualification ideally in an IT related discipline.
12 months work experience for Service Desk Analyst in a Service Desk environment.
24 months work experience for Service Desk Analyst in a Service Desk environment.
Experience of Microsoft Windows 7 fault resolution.
Experience troubleshooting Microsoft Office 2010 suite.
Experience in working in a busy IT department.
Exceptional interpersonal skills, with a focus on listening, and questioning.
Exceptional oral and written communication skills.
Knowledge of basic desktop and laptop computer hardware and peripherals.
Working knowledge of active directory, MS exchange and MS Lync.
Proven experience resolving incidents quickly by using remote support tools.
Knowledge of ITIL Service Management best practices.

Venue Details:

Mott MacDonald Regus Business Centre,
Olympia Technology Park, 3rd Floor,
Level 2, Altius Block 1, SIDCO Industrial Estate,
Guindy, Chennai - 600 032.

Contact Person:

Sridhar